HomePatient & Family Liaison

Patient & Family Liaison

We know that everything can change in a second. We are here for all the moments afterwards. Our team of Patient & Family Liaison nurses and paramedics provide safe, compassionate and effective support for patients and their loved ones. From offering a listening ear, to coordinating care and answering questions, we strive to ensure every patient and their family feels supported and informed every step of the way.

Patient & Family Liaison
Helen Goodwin in patent liaison meeting sat opposite an ex-patient

Patient & Family Liaison

At Essex & Herts Air Ambulance, we understand that sudden injuries and illnesses affect all involved. Whether a patient, family member or friend, you may have questions, concerns or need extra help. Our patient liaison team will work sensitively to provide the aftercare you need.

If would like to speak to a member of the Patient Liaison team, please email us by clicking the button below.

How can we help?
  • Answer any questions you may have and fill in any ‘gaps’ to help you understand what happened.
  • Support the physical and mental wellbeing of EHAAT patients and family members by ensuring they receive appropriate information about the care we deliver.
  • Provide contact details of relevant support agencies.
  • Take the time to listen to your concerns, suggestions or queries, and provide emotional support to you and your relatives.
  • Organise and host airbase visits for patients, families and/or bereaved families.

You can get in touch via this form or email patientliaison@ehaat.org

Patient Involvement Forum

We set up a Patient Involvement Forum at EHAAT, comprising former patients and their family members. Together, they provide invaluable advice on our research projects to ensure we address issues that are important to patients, whose perspectives are represented in every stage of the research.

EHAAT is passionate about involving patients, their family members and the wider public in our research to ensure that it is relevant, acceptable and reflects the priorities of patients and their families. We are looking to expand this group, so if you are interested in finding out more, please contact our Patient Liaison Team at patientliaison@ehaat.org for further details.

Share your feedback

We want to do the best job we can for all patients and their families, so we appreciate any feedback you have, whether it’s positive or constructive. Your comments will be used to improve our service, so we can continue to help patients and their loved ones across Essex, Hertfordshire and the surrounding areas.

Share your experience with us

Further support

Further Support

At this stage it might not be our help you need the most. We understand that finding the on-going support for you can be challenging. Our close links with local injury and illness-specific support organisations means we can point you in the right direction during these difficult times.

 

The Brain & Spine Foundation

The Brain & Spine Foundation is the only UK-wide charity providing expert information, support and education across the full range of neurological problems. Their free Helpline, staffed by Neuroscience Nurses, along with accredited and downloadable booklets and fact sheets, allows them to provide much-needed quality information and support to those affected.

 

Road Victims Trust

The Road Victims Trust provides free, confidential, emotional and practical support to those affected by fatal road collisions across Bedfordshire, Cambridgeshire and Hertfordshire. The charity’s services are available to family, friends and colleagues of the person who has been killed or injured as well as witnesses of fatal and life changing injury road collisions.

Changing Faces

Changing Faces supports people who have any condition or injury that affects their appearance. They also offer skin camouflage services in England and Scotland. Skin camouflage uses specialist products to temporarily cover, or reduce the visibility of scars and skin conditions.

Limbless Association

The LA supports amputees, pre and post-amputation, to navigate the associated complexities with advice, information and signposting to empower individuals and their families to optimise their recovery and rehabilitation.

 

Headway

Headway is the UK-wide charity that works to improve life after brain injury. Through its network of more than 125 groups and branches across the UK, it provides support, services and information to brain injury survivors, their families and carers, as well as to professionals in the health and legal fields.

 

Sudden Cardiac Arrest UK

Sudden Cardiac Arrest UK was started as a Facebook group in May 2015 by an SCA survivor after a meet-up of survivors and family members coming to terms with their recovery. The group is friendly, non-judgemental, empathic and aims to help its members in their recovery by providing answers to any questions they may have. As well as the online support group there have been a number of group meet ups and activities. Meeting others who “get it” can be a real help on the path to recovery.

Patient Data Privacy Statement

You can read our Patient Data Privacy Statement here.

  • Answer any questions you may have and fill in any ‘gaps’ to help you understand what happened.
  • Support the physical and mental wellbeing of EHAAT patients and family members by ensuring they receive appropriate information about the care we deliver.
  • Provide contact details of relevant support agencies.
  • Take the time to listen to your concerns, suggestions or queries, and provide emotional support to you and your relatives.
  • Organise and host airbase visits for patients, families and/or bereaved families.

You can get in touch via this form or email patientliaison@ehaat.org

We set up a Patient Involvement Forum at EHAAT, comprising former patients and their family members. Together, they provide invaluable advice on our research projects to ensure we address issues that are important to patients, whose perspectives are represented in every stage of the research.

EHAAT is passionate about involving patients, their family members and the wider public in our research to ensure that it is relevant, acceptable and reflects the priorities of patients and their families. We are looking to expand this group, so if you are interested in finding out more, please contact our Patient Liaison Team at patientliaison@ehaat.org for further details.

We want to do the best job we can for all patients and their families, so we appreciate any feedback you have, whether it’s positive or constructive. Your comments will be used to improve our service, so we can continue to help patients and their loved ones across Essex, Hertfordshire and the surrounding areas.

Share your experience with us

Further Support

At this stage it might not be our help you need the most. We understand that finding the on-going support for you can be challenging. Our close links with local injury and illness-specific support organisations means we can point you in the right direction during these difficult times.

 

The Brain & Spine Foundation

The Brain & Spine Foundation is the only UK-wide charity providing expert information, support and education across the full range of neurological problems. Their free Helpline, staffed by Neuroscience Nurses, along with accredited and downloadable booklets and fact sheets, allows them to provide much-needed quality information and support to those affected.

 

Road Victims Trust

The Road Victims Trust provides free, confidential, emotional and practical support to those affected by fatal road collisions across Bedfordshire, Cambridgeshire and Hertfordshire. The charity’s services are available to family, friends and colleagues of the person who has been killed or injured as well as witnesses of fatal and life changing injury road collisions.

Changing Faces

Changing Faces supports people who have any condition or injury that affects their appearance. They also offer skin camouflage services in England and Scotland. Skin camouflage uses specialist products to temporarily cover, or reduce the visibility of scars and skin conditions.

Limbless Association

The LA supports amputees, pre and post-amputation, to navigate the associated complexities with advice, information and signposting to empower individuals and their families to optimise their recovery and rehabilitation.

 

Headway

Headway is the UK-wide charity that works to improve life after brain injury. Through its network of more than 125 groups and branches across the UK, it provides support, services and information to brain injury survivors, their families and carers, as well as to professionals in the health and legal fields.

 

Sudden Cardiac Arrest UK

Sudden Cardiac Arrest UK was started as a Facebook group in May 2015 by an SCA survivor after a meet-up of survivors and family members coming to terms with their recovery. The group is friendly, non-judgemental, empathic and aims to help its members in their recovery by providing answers to any questions they may have. As well as the online support group there have been a number of group meet ups and activities. Meeting others who “get it” can be a real help on the path to recovery.

You can read our Patient Data Privacy Statement here.