Patient support
We know that everything can change in a second. We are here for all the moments afterwards. Our Patient & Family Liason Officers provide safe, compassionate and effective support for patients and their loved ones. From offering a listening ear, to coordinating care and answering questions, we strive to ensure every patient and their family feels supported and informed every step of the way.
Patient and Family Liaison
At Essex & Herts Air Ambulance, we understand that sudden injuries and illnesses affect all involved. Whether a patient, family member or friend, you may have questions, concerns or need extra help. Our patient liaison team will work sensitively to provide the aftercare you need.
Experiencing sudden injuries and illnesses can be distressing. It’s very common to suffer from memory blanks between the incident occurring and being in the hospital. We can help you piece together the bigger picture with a complete and accurate understanding of what happened.
Whether we’re reuniting the critical care team, emergency services and bystanders from the scene, arranging airbase visits or following up with telephone calls to keep you informed, we are committed to ensuring every patient and their family feels supported and cared for. Whether you need information or just someone to talk to, we’re here to help.
Do you have any questions about the care provided by our Critical Care Team? Whether there is a procedure you would like to know more about, or you have a few questions relating to your treatment, the hospital you were transferred to or any other queries about our service, we can help. Our Patient & Family Liason Officers remain focused on supporting the physical and mental well-being of our patients and their family members by ensuring they receive appropriate information about their care.
- Answer any questions you may have and fill in any ‘gaps’ to help you understand what happened.
- Support the physical and mental wellbeing of EHAAT patients and family members by ensuring they receive appropriate information about the care we deliver.
- Provide contact details of relevant support agencies.
- Take the time to listen to your concerns, suggestions or queries, and provide emotional support to you and your relatives.
- Organise and host airbase visits for patients, families and/or bereaved families.
We want to do the best job we can for all patients and their families, so we appreciate any feedback you have, whether it’s positive or constructive. Your comments will be used to improve our service, so we can continue to help patients and their loved ones across Essex, Hertfordshire and the surrounding areas.
You can read our Patient Data Privacy Statement here.
Experiencing sudden injuries and illnesses can be distressing. It’s very common to suffer from memory blanks between the incident occurring and being in the hospital. We can help you piece together the bigger picture with a complete and accurate understanding of what happened.
Whether we’re reuniting the critical care team, emergency services and bystanders from the scene, arranging airbase visits or following up with telephone calls to keep you informed, we are committed to ensuring every patient and their family feels supported and cared for. Whether you need information or just someone to talk to, we’re here to help.
Do you have any questions about the care provided by our Critical Care Team? Whether there is a procedure you would like to know more about, or you have a few questions relating to your treatment, the hospital you were transferred to or any other queries about our service, we can help. Our Patient & Family Liason Officers remain focused on supporting the physical and mental well-being of our patients and their family members by ensuring they receive appropriate information about their care.
- Answer any questions you may have and fill in any ‘gaps’ to help you understand what happened.
- Support the physical and mental wellbeing of EHAAT patients and family members by ensuring they receive appropriate information about the care we deliver.
- Provide contact details of relevant support agencies.
- Take the time to listen to your concerns, suggestions or queries, and provide emotional support to you and your relatives.
- Organise and host airbase visits for patients, families and/or bereaved families.
We want to do the best job we can for all patients and their families, so we appreciate any feedback you have, whether it’s positive or constructive. Your comments will be used to improve our service, so we can continue to help patients and their loved ones across Essex, Hertfordshire and the surrounding areas.
You can read our Patient Data Privacy Statement here.
Patient Involvement Forum
We set up a Patient Involvement Forum at EHAAT, comprising former patients and their family members. Together, they provide invaluable advice on our research projects to ensure we address issues that are important to patients, whose perspectives are represented in every stage of the research.
EHAAT is passionate about involving patients, their family members and the wider public in our research to ensure that it is relevant, acceptable and reflects the priorities of patients and their families. We are looking to expand this group, so if you are interested in finding out more, please contact our Patient Liaison Team at patientliaison@ehaat.org for further details.
Further Support
At this stage it might not be our help you need the most. We understand that finding the on-going support for you can be challenging. Our close links with local injury and illness-specific support organisations means we can point you in the right direction during these difficult times.
