Delivery, Refunds and Cancellations

Below are our Terms and Conditions covering purchases and donations made on this website.

Merchandise Terms and Conditions

Standard delivery (UK mainland and the British Isles)

Within 5 – 10 working days

Express Delivery (UK mainland and the British Isles)

2 – 3 days

Delivery Charges

Orders over £30 are delivered free.

Returns and Refunds

We want you to be happy with what you have purchased. If there is something wrong please tell us as soon as you receive your order and simply post it back to us within 14 days to:

Essex & Herts Air Ambulance
Flight House, Earls Colne Business Centre,
Earls Colne,
Colchester,
Essex CO6 2NS

We will be happy to either replace the item or refund you.

Ticket Sales Terms and Conditions

Tickets are sold on a first come first served basis. No allocation can be made without full payment.

Tickets will normally be sent by email. Otherwise, tickets will be sent by first class postage and should arrive within 2 – 3 days.  First class postage will be charged if tickets cannot be emailed.

No refunds are considered after 14 days.

Direct Debit Changes and Cancellations

Without your support we could not carry out our life-saving work but if you wish to change or cancel your donation direct debit please call us on 0345 2417 690.

If you wish to change or cancel and direct debit for a lottery membership, please call us on 0345 2417 688 and if possible have your lottery membership number to hand.

If you wish to change or cancel for a third party we will need a reason for the change.

See Also:

Flight for Life Lottery Rules

Download the PDF file versions of our Lottery Terms and Conditions using the links below.

Website Terms & Conditions:

Call us: 0345 2417 690

Lottery Hotline: 0345 2417 688

Essex & Herts Air Ambulance Trust is a registered charity in England and Wales (1108989). Registered company in England and Wales (05397840). Registered address: Flight House, The Business Centre, Earls Colne Business Park, Earls Colne, Colchester CO6 2NS.

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Autumn Heli Hounds

Walk those paws for a life-saving cause!

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Bring your pooch along for a three mile walk, plus demonstrations and training tips from TV dog behaviourist Dima Yeremenko!