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Accessibility Statement

Accessibility statement for Essex & Herts Air Ambulance

This accessibility statement applies to the following websites operated by Essex & Herts Air Ambulance (EHAAT):

Our commitment to accessibility

Essex & Herts Air Ambulance (EHAAT) is committed to making our websites as accessible as possible for all users, regardless of ability, technology, or environment.

We want everyone who visits our websites to be able to access the information and services we provide easily and confidently.

Accessibility features

We have taken steps to improve accessibility across our websites, including:

  • Clear and consistent navigation
  • Use of plain, straightforward language where possible
  • Responsive design to support different devices and screen sizes
  • Compatibility with commonly used assistive technologies

On our main website (https://ehaat.org/), we also provide the Recite Me accessibility toolbar, which offers additional support features such as:

  • Text‑to‑speech functionality
  • Customisable text size, colours, fonts, and spacing
  • Translation into multiple languages
  • Reading aids such as screen masking and rulers

You can access these tools via the accessibility icon on the website.

Third‑party platforms

Some parts of our digital services, including our careers website, are provided and hosted by third‑party suppliers.

While we aim to work with suppliers who share our commitment to accessibility, we recognise that we do not have full control over all elements of these platforms. As a result, some features or content may not be fully accessible.

We will continue to work with these suppliers to improve accessibility wherever possible.

How accessible our websites are

We aim to make our websites conform to the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA as far as reasonably practicable.

However, we are aware that some areas may not yet be fully accessible. For example:

  • Some older documents (such as PDFs) may not be fully accessible
  • Some images or media may not have complete alternative text
  • Third‑party platforms or embedded content may not fully meet accessibility standards

We are continually reviewing and improving accessibility across all our websites.

Reporting accessibility issues

If you experience any difficulty accessing content on our websites, or if you have suggestions for improvement, we would like to hear from you.

Please contact us:

Email: contactus@ehaat.org
Phone: 0345 2417 690

When reporting an issue, it would be helpful if you could include:

  • The web page you were trying to access
  • A description of the issue
  • The device and browser you were using (if known)

We will do our best to respond promptly and provide the information you need in an alternative format where possible.

Related information

For information on how we collect, use, and protect personal data, please see our Privacy Policy (https://ehaat.org/privacy-policy/)

Enforcement procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS), who provide advice on accessibility and equality issues:
https://www.equalityadvisoryservice.com/

Technical information

Our websites are designed to be compatible with:

  • Modern web browsers (such as Chrome, Edge, Safari and Firefox)
  • Assistive technologies such as screen readers and text‑to‑speech tools

We are working towards improving compliance with WCAG 2.1 Level AA standards.

Preparation of this statement

This statement was prepared on: 19 May 2026

It will be reviewed periodically and updated as improvements are made.